Frequently Asked Questions
Welcome to Kalmer Living’s FAQ page — where clarity meets comfort. If you don’t find what you’re looking for below, feel free to reach out to our support team. We’re always happy to help.
1. Where do you ship?
We currently ship within Hong Kong only. At this time, we do not offer international shipping.
2. How much does shipping cost?
We offer Free Shipping on all orders — no minimum purchase required.
3. How long will my order take to arrive?
Estimated delivery time is 5–10 business days, which includes:
- Processing time: 1–3 business days
- Transit time: 4–7 business days
Orders placed after 6:00 PM HKT will begin processing the next business day.
4. How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking link. Please allow up to 48 hours for tracking details to become active.
5. Can I change or cancel my order?
If you need to change or cancel your order, contact us as soon as possible at support@kalmer-living.com. While we’ll do our best to accommodate your request, we cannot guarantee changes after an order has been processed or shipped.
6. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original condition and packaging.
- If the return is due to a customer error (e.g. incorrect item ordered), the return shipping cost will be the customer’s responsibility.
- Refunds are processed within 7 business days after we receive and inspect the returned item.
Please refer to our full Return & Refund Policy for more details.
7. What payment methods do you accept?
We offer a range of secure and convenient payment options, including:
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Visa
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Mastercard
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Maestro
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American Express (Amex)
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UnionPay
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Discover
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Diners Club
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JCB
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PayPal
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Apple Pay
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Google Pay
All payments are processed securely using SSL encryption. We do not store your payment information and do not accept cash, bank transfers, or unsupported payment methods at this time.
8. Is my information secure?
Yes. Your privacy and security are important to us. Our website uses SSL encryption to ensure that all data and payment information are protected. For full details, see our Privacy Policy.
9. Do you offer gift cards?
Not yet — but we're working on it! Stay tuned for updates as we introduce digital gift cards in the near future.
10. How can I contact customer support?
We’re here when you need us. You can reach our support team via:
Phone: +852 5580 4074
E-mail: support@kalmer-living.com
Our business hours are:
Monday – Saturday
09:00 AM – 06:00 PM (HKT)
Closed on Sundays and public holidays.
Still have questions?
We’re always happy to assist. Don’t hesitate to reach out — at Kalmer Living, your satisfaction is always our priority